Access Your Lucky Bird Account

This error appears when the email/username or password doesn't match our records. Common causes:

Typos: Check for extra spaces, capitalisation errors, or incorrect characters. Passwords are case-sensitive.

Wrong email: Ensure you're using the email address registered with your account, not an alternative email.

Forgotten password: If you can't recall your password, use the "Forgot password?" link to reset it via email.

Account not yet created: If you haven't registered, click "Register now" to create an account first.

After three failed login attempts, your account may be temporarily locked for security. Wait 15 minutes before trying again, or contact support to unlock immediately.

Accounts may be locked for several reasons:

Multiple failed login attempts: After three incorrect password entries, accounts lock for 15 minutes automatically. Wait and try again, or use password reset.

Verification required: If you haven't completed KYC verification (passport/ID, proof of address, card copies), your account may be restricted until documents are submitted and approved.

Suspected duplicate account: Only one account per household, IP address, and device is permitted. If the system detects multiple accounts, all may be suspended pending investigation.

Terms violation: Accounts suspected of bonus abuse, VPN use to bypass geographic restrictions, or fraudulent activity may be suspended whilst under review.

Self-exclusion: If you previously requested self-exclusion, your account remains closed for the specified period. Contact support if you believe this was applied in error.

To resolve: Email [email protected] with your username and registered email. Explain the issue and provide any requested verification documents. Support aims to respond within 24 hours.

If the password reset email doesn't arrive:

Check spam/junk folders: Email providers sometimes filter casino emails. Look in spam, junk, promotions, or social tabs.

Wait up to 10 minutes: Email delivery can be delayed. Allow time before requesting another reset link.

Verify email address: Ensure you entered the exact email registered with your account. Typos prevent delivery.

Whitelist sender: Add [email protected] and [email protected] to your contacts to prevent filtering.

Email provider blocking: Some providers block casino emails entirely. Try an alternative email address or contact support directly.

If none of these work, email [email protected] from your registered email address. Include your username and request manual password reset assistance.

Lucky Bird Casino restricts access from certain jurisdictions due to licensing requirements. Restricted territories include: United States, United Kingdom, Spain, France, Netherlands, Israel, and FATF blacklist countries.

If you're in a restricted country: You cannot create an account or log in. Using VPNs to bypass this restriction violates our terms and results in account closure and forfeiture of funds.

If you're travelling: Temporary access from restricted locations may trigger blocks. Contact support before travelling to arrange temporary access or withdraw funds before your trip.

If you moved to a restricted country: You must close your account and withdraw remaining funds. Email [email protected] to arrange final withdrawal.

If you're not in a restricted country but see this message: Your IP address may be flagged incorrectly. Contact support with your location details to resolve.

It's your responsibility to ensure online gambling is legal in your jurisdiction before playing.

Yes, but email changes require verification for security. Here's how:

Contact support: Email [email protected] from your currently registered email address. Include your username and the new email address you want to use.

Verification required: Support will ask you to verify your identity—typically by providing your passport/ID number, date of birth, and deposit card details.

Confirmation: Once verified, support will update your email address. You'll receive confirmation at both old and new email addresses.

Update password: After the email change, log in and consider updating your password for added security.

Processing time: Email changes typically complete within 24-48 hours during business days.

You cannot change your email address yourself through account settings—this must be done through support to prevent unauthorised account takeovers.

Account verification (KYC - Know Your Customer) is required by licensing regulations to prevent fraud, money laundering, and underage gambling.

When verification is required: Typically before your first withdrawal, but may be requested at account creation, after large deposits, or at the casino's discretion.

Documents needed: (1) Passport or National Identity Card showing photo and personal details; (2) Proof of address dated within 90 days—utility bill, bank statement, or government document; (3) Copies of both sides of deposit cards (middle 6 digits can be hidden).

Additional verification: We may request a selfie holding your ID, a video verification call via Skype/Zoom, or phone verification as part of enhanced KYC.

Document requirements: Must use Latin or Cyrillic alphabets. Fraudulent or faked documents result in immediate confiscation of deposits and winnings.

Processing time: Verification typically completes within 24-48 hours. No withdrawals process until verification is complete.

Upload documents through your account dashboard or email them to [email protected] with your username in the subject line.